We love EcoJoe® and we want you to be as happy with him as we are. If your question is not answered on this page, please contact us.
Shipping & Returns
When will my order arrive once shipped?
We ship mostly via USPS. On some larger orders, we ship with Fedex. Orders ship from our South San Francisco studio, California. Most orders are fulfilled within 3 business days. During busy season, it may be 5 business days. Standard shipping is usually 2-6 days to most locations in US.
What about Refunds?
All sales are final. If your items arrived broken, we will gladly issue an exchange if the item is still in stock.
Do you ship outside of US?
We are happy to ship to internationally to most countries, but our system is not set up for international shipping. Please contact us for a quote on shipping. International sales are final.
If you are interested in receiving your order in a different US location, you can use a service such as www.usgobuy.com. This will allow you to create your own US address with which you can order through our website. Please note that we are not affiliated with any such shipping service. Orders shipped to any destination other than the US are final sale and exempt from returns.
If you are a non-Christian retailer
If you are interested in wholesaling EcoJoe®, please contact us by filling out our retailer application form to receive more information.
If you are a Christian retailer
We are represented by New Day Christian. Please contact Brea at New Day Christian: email@example.com